
At Troncmaster Services, we understand that managing HMRC compliance can feel like walking a tightrope—one misstep can cost your business thousands. Our job is to simplify the complex, protect you from unexpected penalties, and ensure your operations align with the latest regulations. Whether it’s managing tax investigations, resolving disputes, or designing compliant tronc schemes, we deliver solutions built to handle the unique challenges UK businesses face.
HMRC Compliance Services: Ensuring Accurate and Timely Submissions
HMRC compliance checks can result in significant penalties, frozen accounts, or more scrutiny if mishandled. Our service focuses on preventing these issues by providing proactive support throughout the process.
How We Can Help:
Audit Preparation: We thoroughly review your tax filings, bank reconciliations, and VAT records to identify potential risks and ensure your documents are in order before HMRC reviews them.
HMRC Liaison: We handle all communications with HMRC, from responding to requests for information to representing you in compliance meetings. Our team ensures everything is addressed promptly and accurately.
Record Organization: Our team prepares your PAYE schedules, contractor agreements, and VAT submissions for easy access and review, keeping you organized and ready for any compliance check.
We’ve helped clients reduce penalties by up to 30% simply by involving us before responding to HMRC. With our service, you can avoid costly mistakes and ensure full compliance.


HMRC Penalty Services: Reducing Fines and Finding Practical Solutions
HMRC penalties can be more than just financial—they can impact your business’s reputation and future compliance. We help you address penalties quickly and effectively to avoid long-term consequences.
How We Can Help:
Penalty Mitigation: We use HMRC’s guidelines to build a strong case for reducing or removing penalties, leveraging reasonable excuse provisions to minimize the impact on your business.
Time-to-Pay Agreements: We negotiate flexible repayment plans for businesses dealing with cash flow challenges, ensuring your obligations are manageable without harming your operations.
Appeals Process: When penalties seem unfair, we guide you through HMRC’s internal review process and tribunal proceedings to challenge decisions and achieve fair resolutions.
Our team helped a hospitality client avoid a £10,000 penalty by proving that HMRC’s assessment of their tronc scheme was based on outdated guidelines. Let us help you resolve penalties and safeguard your business.
HMRC Disputes and Appeals: Challenging Unfair Decisions
Disagreeing with HMRC can be overwhelming, but it doesn’t have to result in a loss. Whether you’re dealing with VAT disputes or tax tribunal cases, we use our expertise to challenge unfair decisions effectively.
What We Offer:
Pre-Dispute Analysis: We identify errors in HMRC’s position, including misinterpretations of records or incorrect tax law applications, to build a strong foundation for your case.
Technical Submissions: Our team drafts detailed appeals backed by case law and factual evidence to challenge HMRC’s decisions and defend your position.
Tribunal Representation: If necessary, we provide expert representation at First-Tier and Upper Tribunals, ensuring every legal avenue is explored to achieve a fair resolution.
Over the past year, 87% of our clients who pursued an appeal successfully avoided the full penalties initially assessed. Let us help you navigate and resolve your disputes with HMRC.


Tronc Compliance: Keeping Hospitality Payrolls Legal
The UK’s tronc system is a lifeline for managing tips and service charges, but HMRC compliance in this area is often misunderstood. Issues around National Insurance Contributions (NICs) or incorrect PAYE reporting can lead to audits or penalties.
How We Assist:
- Scheme Design: We create HMRC-compliant tronc schemes, ensuring tips are distributed fairly and taxed correctly.
- NIC and PAYE Calculations: Avoid errors by relying on our meticulous record-keeping and compliance audits.
- Ongoing Support: Regular reviews to ensure your scheme remains compliant with evolving HMRC rules.
A London-based restaurant chain saved over £20,000 annually by restructuring their tronc to properly account for NIC exemptions.
Tax Investigations: Navigating the Toughest Scrutiny
Whether triggered by a random compliance review or specific concerns like VAT carousel fraud, HMRC investigations are exhaustive. Mishandling them can escalate costs and increase liabilities.
How We Handle It:
- COP9 and COP8 Support: For serious investigations, we guide you through contractual disclosure facilities or complex avoidance inquiries.
- Forensic Record Reviews: Identifying and correcting errors before submitting them to HMRC.
- Post-Investigation Prevention: Establishing robust controls to avoid future scrutiny.
Our intervention has reduced tax liabilities by up to 40% for clients involved in disclosure facility investigations.


Why Businesses Trust Us
- Industry Knowledge: We know the HMRC’s playbook and use it to protect our clients.
- Real Results: Businesses we work with save an average of £15,000 annually in avoided penalties.
- Full-Service Support: Whether it’s a one-off compliance check or ongoing payroll audits, we’ve got you covered.
Frequently Asked Questions
Do not ignore it. Forward the letter to us immediately so we can assess the issue and advise on the appropriate next steps.
HMRC decisions are based on the strength of your case. While we can’t guarantee outcomes, we specialise in crafting compelling arguments that align with HMRC’s own guidelines.
We review tip distributions, payroll processes, and NIC calculations to ensure every aspect of your scheme adheres to HMRC standards.
Investigations vary. A straightforward inquiry may take weeks, while fraud investigations like COP9 can span months. Our goal is to expedite resolution wherever possible.
While we work with businesses across the UK, hospitality, construction, and retail sectors often benefit most due to their complex payroll and VAT obligations.
Every misstep in HMRC compliance costs time, money, and peace of mind. We provide the expertise and hands-on support your business needs to face these challenges head-on. Take control of your compliance today.